1. Introduction
Phoenix AI Tech (“we”, “our”, “us”), powered by Phoenix International Co., Kuwait, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website phoenixaitech.com or use our services.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Full name
Email address
Phone number
Company name
Billing and payment details (if applicable)
Any information you voluntarily provide through forms, emails, or inquiries
2.2 Technical & Usage Information
IP address
Browser type and version
Operating system
Device information
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies
2.3 Business & Service Data
Project details shared for consultation or development
Support tickets, communications, and feedback
Uploaded files or data (only as required to deliver services)
3. How We Use Your Information
We use your information to:
Provide, operate, and maintain our services
Respond to inquiries and provide customer support
Process payments and invoices
Improve our website, products, and user experience
Send service-related communications (updates, notices, proposals)
Ensure security, prevent fraud, and comply with legal obligations
Conduct internal analytics and business improvements
We do not sell or rent your personal data to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Improve website performance and functionality
Understand user behavior and usage patterns
Enhance security and user experience
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.
5. Data Sharing & Disclosure
We may share your information only in the following cases:
Service Providers: Trusted partners who assist us in hosting, analytics, payment processing, or customer support (under strict confidentiality agreements).
Legal Requirements: When required by law, regulation, court order, or government request.
Business Transfers: In case of merger, acquisition, or sale of assets (with continued protection of your data).
6. Data Security
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration, including:
Secure servers and encrypted connections
Access control and authentication mechanisms
Regular monitoring and security reviews
However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal data
Request correction or update of inaccurate data
Request deletion of your personal data
Object to or restrict processing
Withdraw consent where applicable
To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. International Data Transfers
Your information may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us: